Yes and it is an affirmed will on our part.
At school-of-cool we are bikers and we customize ourselves our bobbers.
We refuse to sell parts of poor quality, especially if they pose safety problems (brakes, bearings, tires, …). We strive to make you benefit from the best offers on the technical part and the equipment but always in the search of the best quality / price ratio.
Of course! All parts sold by School of Cool benefit:
The shipping costs of the article (s) are your responsibility.
However, if the guarantee of conformity is applicable to the product (s) returned (s), all costs related to this return will be refunded. To benefit from the guarantee of the products, it is imperative to keep the purchase invoice of the product.
The guarantees do not cover:
Attention, the legal guarantee does not apply or applies only partially to the repair of damages resulting from an external cause (for example, accident, shock, lightning, a fluctuation of current …), or a fault of the customer resulting for example from a use or an installation not conforming to the specifications of the equipment manufacturer, of a use detrimental to the good conservation of the part.
In any case, school-of-cool can not be held responsible in case of refusal of the manufacturer to apply his guarantee for the reasons explained above.
To know the steps to follow, contact the Customer Service at the following telephone number (33)6 45 57 84 26 from Monday to Friday from 09:30 to 12:30 and 14:00 to 17:00
Paying online by credit card is totally secure.
We apply the most stringent security techniques, and to guarantee you total peace of mind.
In addition, to ensure maximum security, we may ask you to prove your identity and your home.
This is done to protect you from fraudulent transactions, which you could be the victim if a malicious person retrieved your banking information.
Through these credentials, we guarantee you better security, by ensuring that you are the owner of the credit card used.
The pre-shipment processing time is 1 to 5 days depending on the availability of items at our suppliers.
Orders by check and bank transfer are processed and validated upon receipt of payment only.
This means that the availability of products may vary between the day of your order and the receipt of your payment. Orders being processed in chronological order, yours will be registered the day of the receipt of the check.
Orders are prepared from Monday to Friday, when all products of these are available.
In case of unavailability of an article, your order will be prepared upon receipt of the latter. You can request a partial shipment of your order (by contacting our customer service by email at [email protected])
Once your order has been shipped, the shipping time varies depending on the destination:
We send you this information the departure day.
Enter your order tracking here
Colissimo Tracking
https://www.laposte.fr/particulier/outils/en/track-a-parcel
You can change the delivery address as long as your product is not shipping.
For this, contact us using the form below, and specifying the number of your order.
On receipt of your order, it is important to check that your package has not been damaged during transport and that the equipment is in perfect condition (and, if necessary, to note the damage detailed on the delivery note of the carrier).
This verification must be done at the time of delivery and in the presence of the driver.
We recommend you to keep the packaging, these will be useful in case of return of the product, and are essential if you wish to benefit from your right of withdrawal.
Indeed we reserve the right to apply a haircut or not to take back items damaged or that would have been mounted.
Everyone can make mistakes ! According to Article L121-20 of the Consumer Code, the consumer has a period of 7 days from the receipt of his order to retract. But at school of cool, you have 15 days to change your mind! You will have to inform us of your decision to retract by making a “contact request” (contact us) specifying the number of the order contained in the email sent by School of cool. The product must be returned by registered Colissimo to the Company: School of cool, Nicolas OCHIN 3 chemin de la tuilerie 13720 LA BOUILLADISSE.
Only returned products in their entirety, in their original packaging complete and intact , and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
In the case of exercise of the right of withdrawal, you have the choice to request either the refund of the sums paid or the exchange of the product. In the case of an exchange, the return will be done at your expense.
In the event of exercise of your right of withdrawal, we undertake to reimburse you for all the sums paid, as soon as possible and at the latest within thirty (30) days following the date on which this right was exercised. You will then be reimbursed by crediting your bank account (secure transaction) in case of payment by credit card, or by check in other cases. Please note that your right of withdrawal can not be exercised automatically in the following cases:
