Order and Payment
The “double-click” that you execute after completing your order form constitutes the validation of it and will be irrevocable acceptance of all the conditions provided below.
The prices mentioned are in Euros (€) VAT included. The different delivery options (along with their rates) are presented during the ordering process and specified during the summary of it. In the event of delivery of products outside the French territory, customs taxes and formalities are the sole responsibility of the customer, unless otherwise indicated. The customer then undertakes to check the possibilities of importing the ordered products with regard to the territory of the country of delivery.
The products offered for direct sale by School of cool are those listed on the site, the day of consultation of said site by the user, and within the limits of available stocks. In the event of temporary or permanent unavailability of one of the products, the company will inform users through its website or sending an email to a valid email address provided by the customer. The company will then propose the replacement of the product ordered by an equivalent product (quality and price), or a credit note, or exercise your right of cancellation (cancellation of your order).
The prices of the products can be modified at any time by the company, but no modification of the price will be possible for a sale already concluded; however, in the case of an obvious typographical error, leading to the display of a “low price”, the company reserves the right to cancel the sale.
To settle the order, the customer has at his choice, all the payment methods referred to the order process and presented on the company’s website. It guarantees to the company that it has the authorizations possibly necessary to use the mode of payment chosen by him, during the validation of the order.
School of cool guarantees that the payment is secured by S.S.L. (Secure Socket Layer) so as to protect as effectively as possible all the data related to the means of payment.
If the payment is made by credit card, the final validation of the order occurs as soon as full payment (except special provisions) of this one.
The delivery of your articles will be done by the Post office or carrier. All orders will be prepared the same day and shipped the next day, except Saturdays, Sundays and holidays and unless your payment is not validated: we await the validation by the bank of your order by credit card before shipping. Deadlines are to be considered according to the date of shipment:
- Metropolitan France: 2 – 4 working days
- Europe: 4-6 working days
- International and DOM-TOM: 10 – 15 working days
In case of absence or impossibility of delivery of your parcel, you will receive a notice of passage mentioning the date and the address where you will be able to withdraw your parcel on presentation of an identity document. From the date mentioned on the notice of passage, you have 15 days to withdraw your parcel. After this period, it will automatically be returned to the sender.
In the case of late delivery, please inform the company by sending an email to the address listed in the “Contact” section of the site. If the delay exceeds the expected delivery date by 7 days during the ordering process, you can proceed to the resolution of the order, as described in the article “Return and Refund”.
Incomplete or non-compliant delivery (due to the carrier):
It is possible that the package is damaged or that the contents of it were partially or completely stolen or damaged. If you notice such an error, please mention it on the carrier’s voucher and refuse the product by sending it back to us. In case you become aware of this error after the departure of the carrier, please report it within a maximum of 72 hours after receipt of the order. In accordance with Article 133-3 of the French Commercial Code, it is imperative that you send your protest by registered letter with acknowledgment of receipt to the carrier, within 3 days (not including holidays).
Incomplete or non-compliant delivery (due to the company):
Despite the care taken in the preparation of orders, it is possible that a product is missing in it, or that an error occurred during the preparation. If you notice such an error, please notify us as soon as possible and if possible within 72 hours after receipt of the order, by sending an email to the address listed in the “Contact” section of the site, and we you will send the missing products as soon as possible; no additional shipping charges will be required.
- Company name: School of cool
- Status: SAS
- Siret: 838 938 454 00017
- Social seat: 48 Traverse prat 13008 MARSEILLE
- E-mail: email@example.com
- Housing of the site: WPSERVEUR
The company School of cool reserves the right to update this notice at any time, according to the evolution of the content of the site. We therefore invite all users to visit this page during each consultation of the site to become acquainted.