Order and Payment

The “double-click” that you execute after completing your order form constitutes the validation of it and will be irrevocable acceptance of all the conditions provided below.

The prices mentioned are in Euros (€) VAT included. The different delivery options (along with their rates) are presented during the ordering process and specified during the summary of it. In the event of delivery of products outside the French territory, customs taxes and formalities are the sole responsibility of the customer, unless otherwise indicated. The customer then undertakes to check the possibilities of importing the ordered products with regard to the territory of the country of delivery.

The products offered for direct sale by School of cool are those listed on the site, the day of consultation of said site by the user, and within the limits of available stocks. In the event of temporary or permanent unavailability of one of the products, the company will inform users through its website or sending an email to a valid email address provided by the customer. The company will then propose the replacement of the product ordered by an equivalent product (quality and price), or a credit note, or exercise your right of cancellation (cancellation of your order).

The prices of the products can be modified at any time by the company, but no modification of the price will be possible for a sale already concluded; however, in the case of an obvious typographical error, leading to the display of a “low price”, the company reserves the right to cancel the sale.

To settle the order, the customer has at his choice, all the payment methods referred to the order process and presented on the company’s website. It guarantees to the company that it has the authorizations possibly necessary to use the mode of payment chosen by him, during the validation of the order.

School of cool guarantees that the payment is secured by S.S.L. (Secure Socket Layer) so as to protect as effectively as possible all the data related to the means of payment.

If the payment is made by credit card, the final validation of the order occurs as soon as full payment (except special provisions) of this one.


The delivery of your articles will be done by the Post office or carrier. All orders will be prepared the same day and shipped the next day, except Saturdays, Sundays and holidays and unless your payment is not validated: we await the validation by the bank of your order by credit card before shipping. Deadlines are to be considered according to the date of shipment:

  • Metropolitan France: 2 – 4 working days
  • Europe: 4-6 working days
  • International and DOM-TOM: 10 – 15 working days

In case of absence or impossibility of delivery of your parcel, you will receive a notice of passage mentioning the date and the address where you will be able to withdraw your parcel on presentation of an identity document. From the date mentioned on the notice of passage, you have 15 days to withdraw your parcel. After this period, it will automatically be returned to the sender.

Late delivery:

In the case of late delivery, please inform the company by sending an email to the address listed in the “Contact” section of the site. If the delay exceeds the expected delivery date by 7 days during the ordering process, you can proceed to the resolution of the order, as described in the article “Return and Refund”.

Incomplete or non-compliant delivery (due to the carrier):

It is possible that the package is damaged or that the contents of it were partially or completely stolen or damaged. If you notice such an error, please mention it on the carrier’s voucher and refuse the product by sending it back to us. In case you become aware of this error after the departure of the carrier, please report it within a maximum of 72 hours after receipt of the order. In accordance with Article 133-3 of the French Commercial Code, it is imperative that you send your protest by registered letter with acknowledgment of receipt to the carrier, within 3 days (not including holidays).

Incomplete or non-compliant delivery (due to the company):

Despite the care taken in the preparation of orders, it is possible that a product is missing in it, or that an error occurred during the preparation. If you notice such an error, please notify us as soon as possible and if possible within 72 hours after receipt of the order, by sending an email to the address listed in the “Contact” section of the site, and we you will send the missing products as soon as possible; no additional shipping charges will be required.


In case a package is lost by one of our carriers, please let us know as soon as possible. We will conduct a survey among the services concerned. Return and Refund In accordance with Article L121-16 and 121-20 of the Consumer Code, the customer has a period of fourteen (14) days to exercise his right of withdrawal. This period runs from the receipt of the order by the customer. The return shipping costs will be borne by the customer. The products must be reshipped complete, in a state specific to their marketing. In accordance with Article L. 121-20-3 of the Consumer Code, we will tell you when ordering the maximum date of delivery of it. In the case of an overrun of 7 working days from this delivery date (except in case of force majeure within the meaning of the Act), you will be entitled to pronounce the resolution of your order by registered letter with acknowledgment of receipt within a period 60 days after the initial date of delivery. In this case, we will refund the full amount paid (excluding any return costs), and this within a maximum of 30 days of receipt of your Registered Letter. You made a mistake when choosing your size or of the product, and you wish an exchange: you must send us the goods by post including a copy of your initial invoice and the complete explanation of your return on free paper; the return shipping costs will be at your expense. Any product returned for an exchange or a refund must be sent in its original packaging to the address listed in the “Contact” section of the site; returns of degraded, washed and / or worn products will be refused.Protection of DataWe attach the utmost importance to respect for the privacy and personal data of our users.We also attach great importance to the protection of your privacy and your individual data in the way we create, organize and implement our online and offline activities. In order to maintain maximum protection for the personal data we process, our sites and the entities administering them will comply with the principles set out in: • The OECD Council Recommendation on Guidelines for the Protection of Privacy and transborder flows of personal data (C (80) 58 / Final) • European Directive 95/46 / EC on the protection of personal data • French Law 78-17 amended by Law 2004-801 of the 06/08/2004 (so-called Data Protection Act) and its decrees of application The specific practices described in this declaration of policy of the private life concern only the Internet site. External links from other bodies / entities related to School of cool may be present on our sites, for editorial, partnership, advertising, payment … The company declines all responsibility for the content of the sites proposed in links. As such, we recommend that you review the privacy policy statements of other bodies / entities when you visit their website (s). Whatever the type of link established from an Internet site. outside, said “linking site”, to that of School of cool, the company reserves the right to oppose its establishment.If we collect data that you communicate to us in the context of orders, as well as in emails that you send us, these data may not be communicated in any form to third parties, except for the legal partners of the company (accountants, lawyers, etc.), as well as any authority competent for the settlement of any disputes. in articles 38 and 40 of the law 2004-801 of 06/08/2004, you have a right of access, rectification, suppression of the data concerning you.This right can be exercised online or by mail, using the fo rmulaire électronique or at the address listed in the “Contact” section of the site.Intellectual PropertyThe photographs, texts, illustrations, logos, files available for download, database on the site, general structure of the site, slogans, drawings, images , videos, animated sequences with or without sound as well as all works integrated in the site are the property of School of cool or of third parties having authorized School of cool to use them. The reproductions, on a paper or computer support, of this site and works reproduced therein are authorized provided that they are strictly reserved for personal use excluding any use for advertising and / or commercial purposes, and / or information and / or that they comply with the provisions of Article L.122-5 of the Intellectual Property Code.At the except for the above provisions, any reproduction, representation, use or modification, by any process whatsoever and on any medium whatsoever, of all or part of the site, of all or part of the various works that compose it, without having obtained prior authorization from School of cool is strictly prohibited and constitutes an offense of forgery and may give rise to civil and / or criminal lawsuits and to the payment of damages and interest.

Legal Notice

  • Company name: School of cool
  • Status: SAS
  • Siret: 838 938 454 00017
  • Social seat: 48 Traverse prat 13008 MARSEILLE
  • E-mail: olivier@school-of-cool.com
  • Housing of the site: WPSERVEUR

The company School of cool reserves the right to update this notice at any time, according to the evolution of the content of the site. We therefore invite all users to visit this page during each consultation of the site to become acquainted.