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Contact US :

Monday to Friday: 9:30 to 12:30 and 14:00 to 17:00
by phone (33) 6 45 57 84 26

E-mail: olivier@school-of-cool.com

Before contacting us, you can also consult the most frequently asked questions

Yes and it is an affirmed will on our part.

At school-of-cool we are bikers and we customize ourselves our bobbers.

We refuse to sell parts of poor quality, especially if they pose safety problems (brakes, bearings, tires, ...). We strive to make you benefit from the best offers on the technical part and the equipment but always in the search of the best quality / price ratio.

We make every effort to have a very accurate and up-to-date catalog showing the parts specifically adapted to your vehicle.
Of course, if a part can not be assembled due to a catalog error, we will take back the part at our expense for an exchange or a refund.

We have in stock the most frequently requested products such as electroline repro headlights, prisoner clothing, taillights .... Other parts and equipment are usually available within 1 to 3 days.
For specific parts, contact us for a delay.

At first, we invite you:
Use the search base in the menu or at the top left on the PC version. You will have access to all available rooms

If you still can not find your happiness, do not hesitate to contact Olivier and his team, (33)6 45 57 84 26, they will be happy to contact our suppliers in order to offer you this article.

Are you hesitating between two products? Do you need advice, additional information?
Do not hesitate to contact us our teams.
For this fill the form above or call us on (33)6 45 57 84 26.

Of course! All parts sold by school-of-cool.com benefit: - the legal guarantee - the legal guarantee of hidden defects - the manufacturer's warranty, the scope and duration of which vary according to the products and brands. The shipping costs of the article (s) are your responsibility. However, if the guarantee of conformity is applicable to the product (s) returned (s), all costs related to this return will be refunded. To benefit from the guarantee of the products, it is imperative to keep the purchase invoice of the product. The guarantees do not cover: - Replacement of consumables (bulbs, brushes, batteries, discs, filters, fuses, jaws, pads, etc.) - abnormal or improper use of products - the defects and their consequences related to the use not in conformity with the use for which the product is intended (competition ...). - defects and their consequences related to any external cause. Attention, the legal guarantee does not apply or applies only partially to the repair of damages resulting from an external cause (for example, accident, shock, lightning, a fluctuation of current ...), or a fault of the customer resulting for example from a use or an installation not conforming to the specifications of the equipment manufacturer, of a use detrimental to the good conservation of the part. In any case, school-of-cool can not be held responsible in case of refusal of the manufacturer to apply his guarantee for the reasons explained above. To know the steps to follow, contact the Customer Service at the following telephone number (33)6 45 57 84 26 from Monday to Friday from 09:30 to 12:30 and 14:00 to 17:00

Paying online by credit card is totally secure.
We apply the most stringent security techniques, and to guarantee you total peace of mind.
In addition, to ensure maximum security, we may ask you to prove your identity and your home.

This is done to protect you from fraudulent transactions, which you could be the victim if a malicious person retrieved your banking information.

Through these credentials, we guarantee you better security, by ensuring that you are the owner of the credit card used.

The pre-shipment processing time is 1 to 5 days depending on the availability of items at our suppliers.
Orders by check and bank transfer are processed and validated upon receipt of payment only.
This means that the availability of products may vary between the day of your order and the receipt of your payment. Orders being processed in chronological order, yours will be registered the day of the receipt of the check.

Orders are prepared from Monday to Friday, when all products of these are available.
In case of unavailability of an article, your order will be prepared upon receipt of the latter. You can request a partial shipment of your order (by contacting our customer service by email at contact@school-of-cool.com)

You must enter your credit card number without spaces or hyphens between the digits, and do not forget to provide your visual cryptogram.
The latter is composed of three numbers, and appears on the back of your card. Finally, check that the validity date of your credit card has not expired.

If this still does not work, contact your bank to find out if you would have exceeded your monthly payment cap for example.

For your security, in case of payment online, it may happen that during some orders we asked you to kindly provide us with proof of identity and proof of address of less than 6 months.
You can scan these documents and send them by e-mail to infos@school-of-cool.com or by mail to the following address:

School of cool
48 crosses prat

13008 Marseille

Your proof of identity may be a copy of your identity card, driver's license or passport.
Your proof of address, which must be less than 6 months old, may be an EDF bill, landline bill, a tax notice, or a rent receipt issued by a legal person.
We apologize for this inconvenience, which can only happen once.

Once your order has been shipped, the shipping time varies depending on the destination:
- 5 working days for Colissimo shipments in metropolitan France (delivery possible on Saturdays), allow 24 to 48 hours extra for a delivery in Corsica.
- Around 4 days for Colissimo shipments in Belgium.
- 5 to 10 days for Colissimo shipments in French overseas departments.

We send you this information the departure day.

Enter your order tracking here
Colissimo Tracking

https://www.laposte.fr/particulier/outils/en/track-a-parcel

You can change the delivery address as long as your product is not shipping.
For this, contact us using the form below, and specifying the number of your order.

On receipt of your order, it is important to check that your package has not been damaged during transport and that the equipment is in perfect condition (and, if necessary, to note the damage detailed on the delivery note of the carrier).
This verification must be done at the time of delivery and in the presence of the driver.

We recommend you to keep the packaging, these will be useful in case of return of the product, and are essential if you wish to benefit from your right of withdrawal.
Indeed we reserve the right to apply a haircut or not to take back items damaged or that would have been mounted.

Everyone can make mistakes ! According to Article L121-20 of the Consumer Code, the consumer has a period of 7 days from the receipt of his order to retract. But at school of cool, you have 15 days to change your mind! You will have to inform us of your decision to retract by making a "contact request" (contact us) specifying the number of the order contained in the email sent by School of cool. The product must be returned by registered Colissimo to the Company: School of cool, Nicolas OCHIN 3 chemin de la tuilerie 13720 LA BOUILLADISSE Only returned products in their entirety, in their original packaging complete and intact , and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. In the case of exercise of the right of withdrawal, you have the choice to request either the refund of the sums paid or the exchange of the product. In the case of an exchange, the return will be done at your expense. In the event of exercise of your right of withdrawal, we undertake to reimburse you for all the sums paid, as soon as possible and at the latest within thirty (30) days following the date on which this right was exercised. You will then be reimbursed by crediting your bank account (secure transaction) in case of payment by credit card, or by check in other cases. Please note that your right of withdrawal can not be exercised automatically in the following cases: - The supply of services whose execution has begun, with the agreement of the consumer, before the end of the legal period of seven clear days. - The supply of goods has been made according to your personal specifications or clearly personalized.

With School of cool, you have fifteen (15) business days (instead of the seven (7) days provided by law) from the receipt of your package to return the product that does not suit you.

In case of exchange or refund, inform us by phone at the following number: 06 45 57 84 26 (non-premium rate number), from Monday to Friday from 9:30 to 12:30 and from 14:00 to 17:00 or via the form above and send back article in its original packaging, intact, all in a new carton.
Do not forget to attach your pre-filled return form (accessible in your customer area, order tracking section).

The cost of return and any costs of return will be your responsibility (except in case of error school of cool duly proven, a good return will be offered by contacting us by phone before returning the item).
If the item is returned incomplete or damaged, School of cool may refuse to refund or apply a discount depending on the diagnosis made by the School of cool service that will be communicated to you.
School of cool will be refunded no later than thirty (30) days after receipt of School of cool products (average time is 15 days).
The refund will be made by check payable to the customer who placed the order and the billing address or by crediting the customer's credit card according to the initial payment method used.

Address :

School of cool

Nicolas OCHIN : 3 chemin de la tuilerie 13720 LA BOUILLADISSE


Contact: (33)6 45 57 86 26 (Monday to Friday: 09.30-12.30 and 14.00-17.00)

We apologize for this regrettable incident and thank you for informing us:

By logging in to your customer area, then "my messages" section using the contact form, by entering your name (the one provided during the order) and the order number.
You can also contact the customer service at: (33)6 45 57 84 26  from Monday to Thursday from 9h to 13h / 14h to 18h and Friday from 9h to 13h / 14h to 17h.

Refund of school of cool will be made no later than thirty (30) days after the receipt of the products by school of cool (the average time is 15 days).
The refund will be made by check payable to the customer who placed the order and the billing address or by crediting the customer's credit card according to the initial payment method used.